What payment methods do you accept?

At MaddisonRae, we accept a wide range of secure payment methods to make your shopping experience as convenient as possible:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Visa
• Paypal

Do you offer free shipping?

Yes, we offer free shipping within Australia on all orders.

How long will it take to receive my order?

• Order Cutoff Time: 5:00 pm (AEST) Australian Eastern Standard Time (Australia). Orders placed after this time will be processed the next business day.
• Order Handling Time: 1 to 2 business days (Monday to Friday). After this, your order will be handed over to our trusted carrier for shipment.
• Transit Time: 7 to 8 business days (Monday to Friday).

When will I receive my refund after returning a product?

Once we receive and process your returned item, you can expect your refund within 14 days. The refund will be issued to the original payment method used for your purchase.

How can I track my order?

After your order is shipped, you will receive an email with a tracking number. You can also track your order via our Track Order page on the website.

Do you ship internationally?

At this time, we only offer shipping within Australia.

How can I exchange a product?

Unfortunately, we do not offer product exchanges. However, you can return your items within 30 days and place a new order for any different size or style you wish.

Can I cancel my order?

Once an order is placed, it cannot be cancelled. Please make sure to review your order carefully before completing your purchase.

How can I contact customer support?

If you have any questions, our customer support team is happy to assist you! You can reach us by visiting our Contact page, where you’ll find a form to fill out. Alternatively, feel free to email us at support@maddisonrae.com, and we will get back to you as soon as possible.

Contact Information

Business Name: MaddisonRae
E-mail: support@maddisonrae.com
Phone number: +61480008634

Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm (AEST) Australian Eastern Standard Time (Australia)

We aim to respond to your email within 1 day.